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Recently, many friends have come to ask me about Noon's relevant policies and backend operations. I will divide two articles to provide a detailed analysis of the things you must know when entering Noon!
Table of contents for this article:
-About the product
What cannot be sold on Noon?
Noon Announces Product FAQs
-About comments
How does Noon's comment work?
Seller comments and ratings
Customer comments anti manipulation policy
-About Price
-About other common questions
Sales model: FBN&FBP
About the product
What cannot be sold on Noon?
Noon's goal is to become a market where customers can find various high-quality products they need, so Noon allows for a wide range of product categories to be sold
The following is a list of Noon's prohibited products:
If you are selling on Noon, you must remember to avoid the banned products listed in the table above. Products in categories such as mother and baby, fashion, electronic products, clothing, beauty, and home decoration are all in high demand in the Middle East market. If you are selling these products, you can consider selling them on Noon
Noon Announces Product FAQs
What does the seller need to do before releasing the product?
The seller needs to confirm if you have a seller account first.
If so, you need to prepare all the text and image information of the product you are selling, and directly log in to the Noon seller backend center to upload the product;
If you have not yet registered as a seller on the Noon platform, you can scan the QR code at the end of the article to add Shazhixing cross-border customer service. We can assist sellers in settling in Noon.
What is the minimum quantity of products to start selling?
Sellers only need one product listing to start selling on Noon.
About comments
How does Noon comment work?
The review situation is very important for sellers. Before purchasing a product, buyers usually check product reviews to judge its quality. It can be said that the positive feedback rate of the product directly determines the transaction volume of the product.
Customers can submit two types of reviews before noon: purchase reviews and product reviews.
Purchase comments
Related to the experience of buyers and sellers,
Not publicly available
。 Currently, only sellers can see these comments.
Product Review
Related to the purchased product. These comments will be publicly available,
Both buyers and sellers can view
。
Noon will post all authentic and trustworthy customer and purchase reviews. But seller friends can rest assured that customer comments in the following situations will not be posted:
Seller comments and ratings
All purchase and product reviews will be organized and used to rate sellers and products on Noon. All reviews are available for viewing (by the seller, buyer, or both), but the latest reviews have the greatest impact on the seller's rating. Sellers should carefully maintain their product reviews, as positive reviews are directly proportional to the traffic and conversion rate of the product.
How to calculate ratings?
After receiving the seller's product, customers will leave a rating of 1 to 5 stars on the seller's profile, depending on their satisfaction with the order experience. Customers will prioritize seeing the latest rating results.
Where can I view seller review ratings?
1. Noon website
The seller's review rating will be displayed below the store name on the right side of the Noon display page. It includes: star rating column; Average rating; The total number of ratings submitted by your customer
2. Seller backend center
Sellers can directly access your overall seller review ratings in the seller backend center and download reports containing buyer feedback.
Customer comments anti manipulation policy
What are the violations of the buyer review/seller rating policy?
Sellers can understand buyer satisfaction with their products through buyer reviews, but cannot participate in writing or influencing reviews about their products in any way. Noon has very strict control over customer comments, and sellers must avoid the following practices:
What actions will be taken against sellers who violate the terms and conditions?
If Noon sellers violate the relevant policies and regulations in the above figure, they will face a series of penalties such as closing comments, removing products from shelves, closing stores, fines, and filing lawsuits. Everyone should pay special attention. The specific policies are as follows:
About Price
The prices of all products are determined by the seller, and all prices can be edited at any time, except for orders that have already been paid by the customer.
In order to prevent the possibility of high or low prices during seller pricing, the seller will set the minimum and maximum thresholds for the price of each item posted on Noon based on historical sales data:
Noon sku min/max value
This price range is based on the product sold by the seller
Historical sales data
Before Noon, it was set up for all SKUs to help sellers avoid selling products at lower/higher prices. If the seller's price setting exceeds this range, SKU will
Disabled
And it will no longer be displayed on the website unless the seller sets the minimum/maximum price range for partner SKUs themselves.
Partner SKU Min/Max
This is a
Optional price range
Set by the seller in the backend center. It ensures that the seller's price is constrained by its own threshold. If we break through this price range, the price will
Rebound to the closest minimum or maximum value
And the SKU remains
Online status
。
There are two ways to increase sales through price:
1、 Increase sales through price/inventory intelligence reports
By generating reports in Intel (Sales Report Center), select price/inventory intelligence to better price products and understand product sales trends:
2、 Increase sales with Price Engine
Price Engine is a price optimization software that saves sellers time and maximizes sales. This is a tool that you can choose from in the backend center, which can capture real-time prices (any price increase or decrease) of products sold by other sellers at noon and in the market, and automatically set your prices to defeat competitors and showcase your high-quality products to more customers.
Download the file from the seller's backend center page, activate the Price Engine, and set the required price range to use it.
About other common questions
Sales model: FBN&FBP
Noon provides two sales models to support sellers' business strategies. One or both of them can be used simultaneously, as long as you keep separate inventory for each mode.
FBN
Through FBN, sellers can send products to Noon, who will store them in the fulfillment center (i.e. Noon's warehouse), select and package them, and deliver them to customers on time, providing an excellent delivery experience. What sellers need to do is manage pricing and promotional activities.
FBN can ensure that orders from the United Arab Emirates are delivered within 24 hours of placing an order. At the same time, sellers can also use FBN to sell products in Saudi Arabia, with prices of 100 dirhams or more for all products.
FBP
FBP mode means that the seller handles inventory on their own (self shipping) and will receive orders via email. The product will be shipped from your own warehouse to Noon's warehouse, packaged and delivered on time by Noon's logistics team. Sellers need to control product prices, quantities, and processing times.
